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Cash Management Servicing Specialist Iv

Company: CoBank
Location: Fort Collins
Posted on: January 24, 2023

Job Description:

Benefits Overview:A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by doing work that matters. In order to be the best, we hire the best!Remarkable Benefits offered by CoBankCompetitive Compensation & IncentiveHybrid work model - flexible arrangements for most positionsBenefits Packages, including: Medical, Dental and Vision coverage, Disability, AD& D, and Life InsuranceCoBank University robust curriculum -associate training and development, including higher education tuition reimbursementOutstanding 401k - up to 6% matching and additional 3% non-elective contributionTime-Off Packages - Vacation 15+ days, 10 Paid Sick Days, and 10 Paid HolidaysCommunity Impact - United Way Angel Day, Volunteer Day and Associate Directed ContributionAssociate Resource Groups - creating a culture of diversity and inclusionRecognize a fellow associate with "GEM" awards, including a monetary valueOn-site Fitness Center and CafeECO transportation pass provided to every Denver associateJob Description:At CoBank, our Cash Management Servicing Specialist IV provides knowledge, support and advanced servicing for online banking products. Drives customer retention through excellent customer support, ongoing assistance related to technical inquiries, and setup and maintenance of new and existing relationships. Serves as subject matter expert for the rest of the bank regarding all cash management products and related systems. Leverages opportunities for cross-selling and up-selling. Supports cash management products and services by interacting directly with customers and working with other customer-facing areas within CoBank, including Cash Management Consultants, Relationship Managers, Farm Credit Associations, Information Technology and Operations.Essential Duties and ResponsibilitiesPerforms all cash management support activities within expected time frames, and according to documented policies and procedures.Supports or leads non-processing tasks, initiatives and projects.Independently trains and educates customers on cash management products, services and systems.Prepares, processes and reviews customer documentation.Completes accurate setup of users in cash management systems.Requests approvals in a timely manner to ensure customer transactions are completed.Reads and interprets credit agreements relating to cash management activity.Assists customers with account reconciliation and billing inquiries.Resolves complex problems and technical issues.Conducts peer review of daily work.Serves as a knowledge resource for internal/external department issues resolution.Serves as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.Basic QualificationsHigh School diploma or equivalent.Five (5) or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.Preferred QualificationsAssociate's or Bachelor's degree in a relevant discipline or equivalent experience preferred.Knowledge of cash management and other banking products.Strong organizational and time management skills, with the ability to prioritize and schedule work and projects.Excellent attention to detail and customer service orientation.Ability to solve problems and escalate issues as appropriate.Excellent verbal and written communication and interpersonal skills.Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization.Ability to work independently as well as collaboratively in a team environment.Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).Compensation InformationEstimated Base Salary Range: $59,000 $65,000Target short-term incentive opportunity: 9%About CoBank:CoBank stands strong as an enterprise dedicated to the financial needs of rural communities. That means we help fund new ways to grow food, generate energy, access technology, and otherwise improve life in America. When you choose a career with us, you make a difference by doing work that matters. A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. We also provide competitive compensation, health and wellness benefits, company-funded retirement plan, matching 401(k), and professional development programs.CoBank will not sponsor a work visa (e.G. H1B, etc.) to fill this positionCoBank is an Equal Opportunity EmployerCoBank requires all newly hired associates to be fully vaccinated against COVID-19, and new hires will be asked to register their proof of vaccination. Any offer of employment will be conditioned upon an applicant supplying proof of vaccination against COVID-19; provided, however that CoBank may provide a reasonable accommodation for an applicant's known disability or sincerely held religious belief.

Keywords: CoBank, Fort Collins , Cash Management Servicing Specialist Iv, Accounting, Auditing , Fort Collins, Colorado

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