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Global Service Launch Manager

Company: HP Development Company, L.P. MX
Location: Fort Collins
Posted on: February 22, 2021

Job Description:

Join a culture as committed to your success as you are Fort Collins, Colorado, United States of America Innovation is in HP's DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world's leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators and entrepreneurs around the globe. HP brings together a portfolio that spans printing, personal computing, software and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze. At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That's how we work at HP. And this is how ideas and people grow. The Global Launch Manager will report to the Manager of Product Management Excellence & Launch. The position will be responsible to drive operational excellence of launching multiple complex service offerings within the product line portfolio. The ideal candidate will demonstrate ability in launching services and/or products. The Launch Manager will frequently contribute to development of innovative solutions through leadership of large-scale cross-division functional team projects. The Launch Manager will be responsible for leading execution of the product roadmap, in partnership with key stakeholders throughout the organization. Those stakeholders would include key partners in Product Management, Services Category, Services Delivery, Marketing, Operations, Finance, Hardware, and other key functions. Through this leadership position, the individual will be expected to routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives. Business Impact:

  • Leads cross organizational / cross geographical activities including project/program management activities that have significant impact on WW growth of multiple Services Product Lines
  • Numerous products and services; activities have complex requirements and tight time frames
  • Liaising with internal and external partners/customers on strategic and/or execution level Key Responsibilities include:
    • Ensure all service offers under direct responsibility are launched on time, with high quality, through excellence in program/project management
    • Effectively partner with Service Delivery and Operations teams to ensure solid execution of all service offers; creating detailed service descriptions which include Service Level Objectives, Statement of Work, and Standard Operating Procedures for in-house and/or outsource support provided to customers
    • Spearhead and drive full End to End Testing cycle PRIOR to Launch
    • Responsible to ensure all downstream systems are properly updated at each development checkpoint and in sales pursuit tools Knowledge & Skills Required:
      • Medium to high knowledge of IT and services industry. Knowledge of ITIL methodology a plus.
      • In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market
      • Problem detection and analysis of root cause
      • Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
      • Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
      • Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis. Education and Certifications Required:
        • Typically 8+ years experience demonstrating a mastery of Service Business Management
        • Bachelor's degree with MBA or advanced degree preferred
        • ITIL Certification preferred
        • PMP or other project management related certification a plus Still looking for the right opportunity? Join our talent community. Be the first to find out about job openings. Discover if there's a career match for you. Describe how you're working with your team and/or manager. 0:34 Hi, I'm Paula. I'm a software engineer at HP. And I think a great thin---

Keywords: HP Development Company, L.P. MX, Fort Collins , Global Service Launch Manager, Executive , Fort Collins, Colorado

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