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Loss Mitigation Technology & Quality Manager - WFH Nationwide

Company: Flagstar Bank
Location: Fort Collins
Posted on: November 17, 2021

Job Description:

Position Title Loss Mitigation Technology & Quality Manager - WFH Nationwide Location Work From Home United States Job Summary The Loss Mitigation Technology and Quality Manager is an advanced subject matter expert in Loss Mitigation and is responsible for monitoring the Loss Mitigation pipeline and supporting the audit, legal, and compliance functions of Loss Mitigation. Additional responsibilities include exception monitoring and crafting controls to reduce future risk, while ensuring accuracy and compliance with regulatory requirements and investor/insurer guidelines. Job Responsibilities: * Responsible for monitoring and managing the Loss Mitigation pipeline to ensure adherence to applicable investor guidelines, regulatory and legal requirements, and Default Servicing standards * Identify potential exceptions and mitigating factors that could impact the overall quality of Loss Mitigation * Provide consistent communication with regard to overall success of the Loss Mitigation standards to management as needed. * Provide in-line quality reviews of Loss Mitigation underwriting reviews to ensure accuracy to applicable investor guidelines, regulatory and legal requirements, and Default Servicing standards * Maintain knowledge of regulatory requirements, investor/insurer guidelines and other relevant timeframes required to determine borrower eligibility for a loss mitigation workout. * Reinforces culture of shared ownership and accountability for results. * Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation. * Perform additional responsibilities as assigned by manager. * Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements: * Reliable Home High Speed Internet required * HS Diploma, GED or Foreign Equivalent required * 8+ years of experience in Default Mortgage Servicing and/or Loss Mitigation, preference to candidates with at least 5+ years of experience with servicing systems, including MSP/BKFS templates * Proficiency in understanding of risk, compliance and regulatory & investor requirements in Loss Mitigation * Expert Level Required, 5+ years in Loss Mitigation and demonstrated ability to understand, document, and optimize/improve operations processes through a consulting/people, process, technology lens (prior consulting and/or operational experience preferred) * Expert Level Required, 5+ Years Understanding of Mortgage, Mortgage Servicing and Mortgage Servicing Regulation (TCPA, FDCPA, FCRA) and Regulators (OCC, FRB, CFPB, GSE, HUD * Self-Driven, Personally Accountable Personality * Understanding of MS Office Suite with intermediate technical and computer skills. Specifically an ability with Microsoft Excel * Ability to navigate quickly within various computer programs. * Excellent verbal and written communication skills, as well as strong listening skills * Exceptional analytical and problem solving skills with an ability to think quickly under pressure. * Ability to handle high production volume and answer customer questions in a timely manner. * Ability to look for ways to improve and promote quality. * Ability to work independently with limited supervision. * Ability to work varying shifts including evenings and weekends. * Willingness to work in a team environment * Confident and efficient work approach with a customer focus Internal Use Only: Band F

Keywords: Flagstar Bank, Fort Collins , Loss Mitigation Technology & Quality Manager - WFH Nationwide, Executive , Fort Collins, Colorado

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