Director of Operations
Company: The Elizabeth Hotel
Location: Fort Collins
Posted on: May 10, 2022
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Job Description:
Why us?
Sage Hospitality Group is set to hire a Director of Operations for
the Elizabeth Hotel, Autograph Collection! Located in the heart of
Old Town Fort Collins, The Elizabeth Hotel is a sensory experience
that transcends the ordinary. At the cornerstone of Firehouse
Alley, our luxury Fort Collins hotel features deluxe amenities like
an Instrument Lending Library and in-room record players, plus, an
array of local artwork showcasing Fort Collins' fun-loving,
laid-back personality. An eclectic mix of bold details and
traditional elements, our downtown Fort Collins hotel is home to
164 guest rooms, including three sophisticated signature suites.
Featuring locally-loved dining, an energetic live music venue, and
a chic rooftop lounge with mountain views, The Elizabeth Hotel
embodies the very best of colorful Colorado.
As part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their
entrepreneurial spirit so that it breaks preconceived notions.
We're not afraid to forge our own path. After all, it's what
industry leaders do. That's why we welcome risk takers and creative
spirits alike. No matter your daily role, Sage recognizes that your
success is about more than the work you do-it's really about who
you are, which is why we invest in your personal and professional
growth. We hope you consider joining us!
Job Overview
Plan and manage two major functions of the hotel (e.g. the food &
beverage and room operations) to achieve customer (guest, employee,
corporate and owner) satisfaction and quality service while
meeting/exceeding financial goals. Position is responsible for
short and long term planning and day-to-day operations of two major
functions in the hotel. Develops and recommends the budget,
marketing plans and objectives and manages within those approved
plans.
Responsibilities
-Manage the Human Resources in the group in order to attract,
retain and motivate the employees; hire, train, develop, empower,
coach and counsel, conduct performance and salary reviews, resolve
problems, provide open communication vehicles, discipline and
terminate, as appropriate.
-Develop, recommend, implement and manage the group's annual
budget, business/marketing plan, forecasts and objectives to meet/
exceed management expectations.
-Implement company programs (company/franchise), develop local
programs and procedures and manage the operations of the group,
ensuring compliance with SOPs, safety regulations and all other
federal, state and local laws and regulations to ensure optimal
levels of quality service and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
-Implement emergency organization procedures and training through
the management of the Security staff to ensure appropriate
protection for the hotel quests, staff and company asset.
-Execute and promote an accident prevention program to minimize
liabilities and related expenses.
-Manage the maintenance/sanitation of the front and back of the
house to protect the assets, comply with regulations and ensure
quality service and customer satisfaction.
-Assume the responsibilities of the General Manager in his/her
absence.
Keywords: The Elizabeth Hotel, Fort Collins , Director of Operations, Executive , Fort Collins, Colorado
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