ServiceNow Engagement Manager
Company: CTG
Location: Fort Collins
Posted on: June 24, 2022
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Job Description:
ServiceNow Engagement ManagerUnited StatesInformation
TechnologyMar 28, 2022Post Date22201042Requisition #Apply for
JobShare this JobSign Up for Job AlertsCTG is seeing a senior
ServiceNow Engagement Manager to deliver successful outcomes for
ServiceNow clients, overseeing delivery and managing projects from
pre-sales through completion as the project's primary customer
contact.Location: RemotePosition: Full timeESSENTIAL FUNCTIONS and
RESPONSIBILITIES* Key liaison between the client, as well as CTG's
Sales and Delivery leadership, throughout the project lifecycle. *
Demonstrates ServiceNow platform expertise while leading business
process definition, re-engineering, improvement, and gap analysis
of current and desired processes during workshops with key sponsors
and stakeholders. * Executes process workshops with our clients;
designs and documents as is and to be process flow diagrams. *
Performs the functions of a business process consultant during the
discovery and design phase of the project, and documents client
requirements in agile story format. * Operates as the Scrum Master
during the agile development sprints. * Operates as the Test Lead
for unit, system and integration testing phases. * Accountable and
responsible for managing overall project financials, schedule,
scope and quality. * Leads cross-functional internal and client
project teams for project teams from 2 to 15 people and financial
value up to $1,000,000. * Creates, maintains, and manages to the
project plan across multiple concurrent projects. * Documents,
tracks, and escalates RIDAC (Risks, Issues, Decisions, Action
Items, Changes). * Leads testing and customer acceptance
activities. * Develops content and delivers training. * Tracks
engagement financials, project status reporting and customer
satisfaction throughout the engagement cycle. * Assists in
delivering Pre-Sales presentations to showcase the ServiceNow
platform for potential clients. * Assists with creation of
Pre-Sales proposals, and develops Statements of Work (SOWs)
including resource requirements and project estimate based on
customer requirements. * Performs job duties with little to no
direct supervision. * Performs other duties as assigned.Education &
Licensing* Bachelors degree from an accredited college or
university or equivalent experience (required) * ServiceNow
Certified System Administrator (required) * ServiceNow Certified
Implementation Specialist for at least one ServiceNow application
(required) * Project Management certification from PMI, PRINCE2 or
similar (required) * ITIL V3 or V4 Foundations Certification
(required) * Excellent communication skills and the ability to
interact effectively with C suite individualsExperienceTen (10)
years of related experience or equivalent combination of education
and experience required, including three (3) years of ServiceNow
platform experience. Three (3) or more years of
consulting/professional services experience preferred.Skills &
Knowledge* Strong consulting, communication and relationship
building skills to build and maintain external and internal
stakeholder relationships * ServiceNow Subject Matter Expert *
Thorough understanding of project management methodologies and
principles * Strong knowledge of agile software development
practices * Ability to influence transformational change with key
stakeholders and deliver complex projects or programs on time, on
budget and to a high quality * Proven practice experience in
analyzing, designing, and optimizing business processes leading to
enhanced business value * Comfortable leading workshops to the
hierarchy of large enterprise companies * Excellent oral and
written communication, including presentation skills * Strong
presentation and facilitation skills (proficiency in Word, Excel,
PowerPoint, and Visio). * Leadership/management/motivational skills
* Ability to interact and add value as part of a team project
delivery effortCTG is a leading provider of digital transformation
solutions and services that accelerate clients' project momentum
and achievement of their desired IT and business outcomes. Our
vision is to be an indispensable partner to our clients and the
preferred career destination for digital and technology experts.
CTG has operations in North America, South America, Western Europe,
and India. For more information, visit www.ctg.com.Our culture is a
direct result of the people who work at CTG, the values we hold,
and the actions we take. In other words, our people are the
culture. It's a living, breathing thing that is renewed every day
through the ways we engage with each other, our clients, and our
communities. Part of our mission is to cultivate a workplace that
attracts and develops the best people, reflected by our recognition
as a Great Place to Work-certified company in every country in
which we operate.CTG will consider for employment all qualified
applicants including those with criminal histories in a manner
consistent with the requirements of all applicable local, state,
and federal laws.CTG is an Equal Opportunity and Affirmative Action
Employer. CTG will assure equal opportunity and consideration to
all applicants and employees in recruitment, selection, placement,
training, benefits, compensation, promotion, transfer, and release
of individuals without regard to race, creed, religion, color,
national origin, sex, sexual orientation, gender identity and
gender expression, age, disability, marital or veteran status,
citizenship status, or any other discriminatory factors as required
by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes.Additional Information * Job Function:
Program Management & Administration * Education Level: Bachelor's
Degree (16 years) * Work Remote: Yes * Travel: No
Keywords: CTG, Fort Collins , ServiceNow Engagement Manager, Executive , Fort Collins, Colorado
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