Community Manager
Company: Richmark Property Management
Location: Fort Collins
Posted on: August 4, 2022
Job Description:
Description:
Position Summary The community manager possesses a thorough
understanding of all property operations, including
leasing/marketing, customer service, maintenance procedures,
administrative duties, and financial management. The community
manager's role is to coordinate and manage all persons, activities,
and resources on the property in order to ensure that property
residents have the best possible experience. The community manager
is responsible for ensuring the successful accomplishment of all
fiscal and physical goals set for the property. Ongoing Essential
Duties
- Enthusiastically embraces the company culture, provides a
supportive environment for training and growth, demonstrates our
drive to maintain the highest of standards, and provides the tools
necessary for success
- Starts each day with a quick staff meeting, setting daily
expectations for all team members
- Walks all common areas daily to ensure they are clean and
well-maintained
- Leads, mentors, and directs on-site staff to ensure all of the
property's operational goals are achieved
- Ensures that all team members present a professional appearance
and follow established dress codes, including wearing provided
uniforms and name badges as required
- Works with staff members to build their skill sets and improve
their abilities, always helping team members to grow and develop
professionally
- Provides exceptional customer service to residents by quickly
responding to all complaints, questions, and requests, rushing
forward to address and resolve all issues
- Directs maintenance team to ensure that all service requests
are answered timely and resolved satisfactorily, grounds are
well-maintained, and unit turns are accomplished quickly and
efficiently
- In conjunction, the with maintenance lead, assures that the
make-ready board (located within the property management software)
is always up to date and maintained in real time.
- Verifies that all make-ready units are walked by a member of
the leasing team upon completion and that all units meet expected
standards
- Maintains occupancy to meet/exceed budgeted expectations and
suggests rent growth opportunities
- Strives to stay ahead of the competition by possessing a
thorough understanding of the local market; draws attention to
trends that will impact occupancy and pricing
- Ensures that competition research is completed as required
- Ensures that renewal offers are delivered timely and works with
staff to bolster resident retention
- Oversees collection of rent, ensures that late fees are
collected, and evictions are filed on schedule
- Attends court proceedings for collections/evictions as
necessary
- Provides input into the development of annual budgets
- Actively manages operational finances, controlling spending to
budget
- Meets targeted revenues by setting rent rates, ensuring rent
and fees are collected and posted in a timely manner, making
financial bank deposits, and preparing and reviewing monthly
financial status reports
- Manages vendors, ensuring that all work is performed timely, is
completed well, and is paid quickly
- Conducts regular property inspections, ensuring that all
physical aspects of the property meet established standards at all
times
- Manages time of all staff members to ensure that all required
reporting is completed on-time
- Strives to increase professional knowledge and abilities,
working towards moving forward professionally
- Other duties as assigned Requirements:
Required Skills/Abilities:
- Basic computer knowledge including Microsoft Word, Excel,
Outlook; property management software
- Positive attitude and focus on customer service
- Sales, leasing, and marketing ability
- Experience in social media and technology
- Strong time management, organization, problem-solving, and
judgment skills
- Keen attention to detail and accuracy
- Strong written and verbal communication skills
- Flexibility to work weekends, overtime, and other unscheduled
times as needed Supervisory Responsibilities:
- This position has supervisory responsibilities Education and
Experience:
- College degree preferred (2 or 4 Years); high school diploma or
equivalent combination of education required.
- Industry designations such as CAM, ARM®, CAPS, and CCM® are
strongly encouraged
- 3+ Years prior management experience Physical Requirements:
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times. PI185770031
Keywords: Richmark Property Management, Fort Collins , Community Manager, Executive , Fort Collins, Colorado
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