Sales and Service Manager
Company: 24 Hour Fitness
Location: Fort Collins
Posted on: November 26, 2022
Sales & Service Manager
At 24 Hour Fitness, we are dedicated to our mission of creating a
healthier, happier world. We are passionate about providing a
fitness community that is accessible, affordable, and welcoming to
everyone. We're on the hunt for team members who are committed to
being the best part of each other's day and who have a genuine
desire to help our members achieve results they can feel proud
You're excited about this role because you will:
* Set challenging goals for yourself and your team, including
relevant metrics and action plans that will drive your business
forward. Build a high-performing team with a bench plan designed to
achieve, exceed, and sustain your business results and create an
environment that fosters the conditions for success.
* Communicate, lead by example, and motivate the team to provide an
exceptional membership experience with passion. Engage and inspire
a team to achieve and exceed revenue targets for membership,
fitness & labor.
* Model the behaviors that will motivate and train your team to
provide an exceptional membership experience. Create an inclusive
culture that reflects the company brand, values, and strategy.
Leverage your ability to identify and attract great talent and help
them become their very best for our members.
You'll spend your days:
* Demonstrating, coaching to, and focusing on the behaviors that
drive member acquisition and retention, and proactively reviewing
process and team member effectiveness. You drive successful guest
and member engagement, and are responsible for the attainment of
sales goals, including new member sales and fitness revenue, retail
and member retention.
* Recruiting, hiring, and onboarding skilled sales and
service-focused individuals to set your team up for success. You'll
cultivate strong selling skills through continuous assessment,
feedback and coaching via observation, shadowing, and modeling
interactions with guests. You'll also deliver regular training to
ensure your team provides exceptional service in a member-centric
* Partnering with the club Fitness Manager to execute company
fitness initiatives designed to improve the member experience and
increase engagement through fitness offerings - including personal
training, group exercise classes and 24GO digital content.
* Developing and executing business plans, reviewing weekly sales
numbers and club statistics with your GM to identify potential
revenue gaps and modify team execution strategy as necessary.
We're excited about you because you:
--- Get excited about great service -- you'll partner with your
General Manager (GM) to provide a best-in-class, member-centric
experience tailored to guest and member needs. You lead by example
to provide a clean, friendly, well-maintained club to members and
guests, building a community where everyone feels included.
--- Recognize and celebrate exceptional performance and the
excellent results our members will achieve by coaching and
developing your sales and service team members. You'll collaborate
and problem solve with your team to help remove obstacles and
ensure that we exceed our existing and new members'
--- Bring with you 2+ years of progressive retail or sales
leadership experience and a commitment to helping others achieve
their Fitness and wellness goals.
Full-time, with flexible availability across weekdays, weekends,
and holidays to best serve our member community .
This job posting is intended to describe the general nature and
level of work being performed by people assigned to this job. It is
not intended to include all duties and responsibilities. The order
in which duties and responsibilities are listed is not significant.
See Job Description for further information about this job.
FUNCTIONAL GROUP Sales
Job Type: Full-time
Pay: $17.33 - $21.19 per hour
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay
Work Location: One location%58047475%
Keywords: 24 Hour Fitness, Fort Collins , Sales and Service Manager, Executive , Fort Collins, Colorado
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