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Pooled Position Limited Tempor - Learning Management Specialist (LMS) Assistant

Company: University of Wyoming
Location: Laramie
Posted on: January 25, 2023

Job Description:

Job Description

The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives.

JOB TITLE:

Learning Management Specialist (LMS) Assistant

JOB PURPOSE:

Part time position (15-20 hours/week) available to support UW's Learning Management Systems. Hours are flexible between 7:30 a.m. and 5:00 p.m., Monday through Friday. We would prefer a start date no later than 08/25/2022. We will provide training. Please note this can be a work from home position until further notice.

JFNTMP

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Job Duties:

  • Developing and maintaining good support tool knowledge.
  • Processing requests for course shell creation.
  • Ensure appropriate access to the Learning Management Systems.
  • Monitor the service desk incoming queue for LMS problems.
  • Troubleshoot requests from faculty, staff, and students related to the LMS.
  • Create and write documentation regarding processes, policies, and procedures.
    MINIMUM QUALIFICATIONS:

    Education: High School Diploma

    DESIRED QUALIFICATIONS:
    • Provide excellent customer service to faculty, staff, and students by communicating clearly, effectively, and honestly.
    • Must be good at active listening and be empathetic to users of the system.
    • Good analytical and problem solving capabilities with the ability to communicate complex issues to users of the system.
    • Excellent attention to detail by applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
    • Ability to appropriately handle confidential information.
      REQUIRED MATERIALS:

      Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.

      HIRING STATEMENT:

      UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.

      In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

      ABOUT LARAMIE:

      The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

      Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

Keywords: University of Wyoming, Fort Collins , Pooled Position Limited Tempor - Learning Management Specialist (LMS) Assistant, Executive , Laramie, Colorado

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