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Company: Home Instead
Location: Fort Collins
Posted on: January 12, 2022

Job Description:

Home Instead - The leading non-medical Home Care Agency in Northern Colorado is looking for a Service Coordinator to join our team. This will be a weekend position with on-call shifts on week nights.The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. - The Service Coordinator is expected to assist and support other staff members in order to provide the highest quality of service to clients.Primary Responsibilities:

  • Answer each incoming call in a friendly, professional and knowledgeable manner. -
  • Scheduling clients and CAREGivers in order to provide the highest quality service to clients.
  • Monitor, mediate and log both client and CAREGiver activity. - Follow up on CAREGiver assignments and client service.
  • Interact with employees to cover daily staffing requirements.
  • Secure coverage for vacant shifts, time off requests and vacations, per company's needs.
  • Coordinate and maintain monthly client and CAREGiver schedules utilizing company's software.
  • Process CAREGiver time off requests and changes in availability to ensure schedule changes are accurate.
  • Record employee performance concerns and communicate with the CAREGiver Supervisor.
  • Provide after hours on call service duties as scheduled. -
  • Demonstrate open and effective communication with clients, CAREGivers and colleagues. Education/Experience Requirements:
    • High School Graduate or the equivalent. - Undergraduate degree. Knowledge, Skills and Abilities:
      • The ability to handle stress is mandatory. - This is a fast-paced position that requires you to be able to handle many scheduling scenarios at once.
      • Excellent oral and written communication skills and the ability to listen effectively.
      • The ability to work independently, maintain confidentiality of information and to meet deadlines.
      • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment, problem solving and good decision making.Apply online @ or call Traci at 970-494-0289 for more information. -Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Fort Collins , CAREGiver, Healthcare , Fort Collins, Colorado

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