Retail Department Supervisor Customer Service Full Time
Company: The TJX Companies Inc
Location: Fort Collins
Posted on: May 13, 2022
Job Description:
Style is never in short supply at our more than 1,000 TJ Maxx
stores. They all have different products, but the same commitment
to the thrill of the find. From designers straight off the runway
to statement jewelry, we offer exciting surprises that make the
everyday a little more fun. Same with working here. Our environment
is ever-changing, yet always encouraging. Each shift is a new
opportunity to Discover Different.Posting Notes: TJ Maxx Store 0407
-- 4366 S College Ave Unit F -- Fort Collins -- CO -- 80525Job
Summary:Responsible for promoting an excellent customer experience.
Oversees a team of Associates at front of store ensuring prompt,
courteous customer service and promotion of loyalty programs. Leads
by example by engaging and interacting with all customers, and
maintaining a clean and organized store.Responsibilities:
- Role models exceptional customer service
- Creates a positive internal and external customer
experience
- Promotes a culture of honesty and integrity; maintains
confidentiality
- Takes an active role in training and mentoring Associates on
front end principals using appropriate company resources and
tools
- Trains and coaches Associates on personalizing the customer
experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs,
and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a
positive customer experience
- Ensures Associates execute tasks and daily activities in
accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and
Associates when setting and addressing priorities; provides
periodic progress updates
- Provides and accepts ongoing recognition and constructive
feedback
- Partners with Management on Associate training needs to
increase effectiveness
- Ensures adherence to all labor laws, policies, and
procedures
- Promotes credit and loyalty programs during customer
interactions
- Supports and participates in store shrink reduction goals and
programs
- Promotes safety awareness and supports maintenance of a
risk-free environment
- Performs other duties as assignedRequirements:
- Available to work flexible schedule to support business needs,
including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of handling multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or
unexpected situations
- Team player, working effectively with peers and supervisors to
accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience.Pay
Range: - $13.56 to $14.06 per hourActual starting pay is determined
by a number of factors, including relevant skills, qualifications,
and experience. - Pay rate offered may be higher than posted range,
depending on experience. - BENEFITS Benefits offered to all
Associates include: Associate discount; Employee Assistance Program
(EAP); smoking cessation support; paid sick time; bereavement
leave; child care discounts; pet insurance; credit union; cell
phone discounts; and referral bonuses. In addition, Associates who
meet certain service or hours requirements are eligible for the
following benefits: 401(k); medical; dental; vision; health savings
account; health care flexible spending account; life insurance;
short and long term disability coverage; AD&D; paid parental
leave; paid holidays/vacation time/personal days; group
auto/home/renters insurance discounts; scholarship program; and
adoption assistance. Management Associates are also eligible to
participate in an annual incentive program.At TJ Maxx there's so
much potential to discover something new. A new day means new
merchandise, and a fresh chance to reinvent retail. Discover
Different means that we want you to bring your whole self and your
sense of style to work with you every day - just as Associates do
throughout the entire TJX family, which includes Marshalls,
HomeGoods, Sierra, and Homesense.Discover Different also means we
embrace each other's differences and unique perspectives. We
consider all applicants for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age,
disability, gender identity and expression, marital or military
status. We also provide reasonable accommodations to qualified
individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law. -Posting
Notes: TJ Maxx Store 0407 -- 4366 S College Ave Unit F -- Fort
Collins -- CO -- 80525
Keywords: The TJX Companies Inc, Fort Collins , Retail Department Supervisor Customer Service Full Time, Hospitality & Tourism , Fort Collins, Colorado
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