Retail Sales Floor Supervisor

Company: Sierra
Location: Fort Collins
Posted on: June 18, 2022

Job Description:

Job Summary: The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Responsibilities: Role models exceptional customer service Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Acts as Manager on Duty in adherence with company policy and procedure Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed Addresses immediate customer service issues and provides appropriate coaching to Associates Exercises discretion regarding customer service policies in order to satisfy customers Maintains proper Associate coverage in service areas for a positive customer experience Ensures Associates adhere to all operational procedures Ensures opening/closing procedures are executed in accordance with company guidelines Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates Provides and accepts ongoing recognition and constructive feedback Provides continuous feedback, recognition and coaching to Associates Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs during customer interactions Supports and participates in store shrink reduction goals and programs Promotes safety awareness and supports maintenance of a risk-free environment Performs other duties as assigned Requirements: Open availability, including nights and weekends Flexible schedule to support business needs Team player, working effectively with peers and supervisors to accomplish tasks Ability to respond appropriately to changes in direction or unexpected situations Knowledge of company standard software, systems, and procedures Knowledge of merchandise flow in stores Solid problem solving skills Ability to effectively coach, delegate, and follow-up on multiple people/tasks Works effectively with peers and supervisors to accomplish tasks Ability to act quickly under challenging circumstances Capable of handling multiple tasks at one time Strong organizational skills with attention to detail Strong communication skills. One year retail and 6 months of leadership experience Hourly Rate: Starting at $15.00 Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Must be able to work some nights and weekends. Benefits: Benefits offered to all Associates include: Associate discount; Employee Assistance Program (EAP); smoking cessation support; paid sick time; bereavement leave; child care discounts; pet insurance; credit union; cell phone discounts; and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 401(k); medical; dental; vision; health savings account; health care flexible spending account; life insurance; short and long term disability coverage; AD&D; paid parental leave; paid holidays/vacation time/personal days; group auto/home/renters insurance discounts; scholarship program; and adoption assistance. Management Associates are also eligible to participate in an annual incentive program...

Keywords: Sierra, Fort Collins , Retail Sales Floor Supervisor, Hospitality & Tourism , Fort Collins, Colorado