Call Center - Customer Service - Remote
Company: The McAlear Group, Inc.
Location: Fort Collins
Posted on: June 24, 2022
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Job Description:
Job DescriptionSummaryThis is a full-time position is
responsible for the implementation of the sales tactics as they
relate to the organizations Sales and Marketing Plan.Job
Duties/ResponsibilitiesAnswer incoming callsProcess customer orders
with ability to up-sell and cross-sellReceived by phone, email or
faxUpdate customer recordsRespond to customer requests and
questions regarding service, products and account
informationAnalyze and rectify customer concerns using various
procedures and communication with various departments.Troubleshoot
and resolve customer complaints relating to orders, delivery dates
or service issuesLiaison between customer and freight
carriersProvide technical support and provide tracking
informationUse technical solutions software to assist customer with
spring engineeringPrepare and provide customer pricing
quotesGenerate additional sales through telesales activityQualify
sales leads and prospectsParticipate in trade shows as neededAll
other duties as
assignedEducation/Experience/Knowledge/Skills/AbilitiesRequired:High
School diploma or equivalentAbility to multi-task, detail-oriented,
well organizedAbility to solve problems and work
independentlyStrong computer skills with Microsoft Word, Excel and
OutlookStrong work ethicPositive attitudeAble to work in
high-pressure, fast-paced environmentPreferred:2-3 years prior
sales experienceFluent Spanish and French proficiency$18 - $24 an
hour based on experienceResponsibilities:Present and sell company
products and services to new and existing customersProspect and
contact potential customersReach agreed upon sales targets by the
deadlineResolve customer inquiries and complaintsSet follow-up
appointments to keep customers aware of latest developmentsCreate
sales material to present to customersQualifications:Previous
experience in sales, customer service, or other related
fieldsFamiliarity with CRM platformsAbility to build rapport with
clientsStrong negotiation skillsDeadline and detail-orientedCompany
DescriptionAre you looking for a fast-paced, high-performance
position within a fast-growing company? Come join us!! We are
searching for a top-notch team member.The McAlear Group is a
family-owned, 4th generation manufacturing company. We are
searching for dedicated, committed, and highly motivated
individuals to join our team. We offer awesome benefits: Paid time
off (including paid Birthday) Fun and family-friendly work
environment Medical/Rx; Vision; company-paid Dental,Life/AD&D,
STD, & LTD (After 30 days) 401K (company match, eligible DOH, 100%
vested) Qualified quarterly bonuses
Keywords: The McAlear Group, Inc., Fort Collins , Call Center - Customer Service - Remote, Hospitality & Tourism , Fort Collins, Colorado
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here to apply!
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