Customer Service Representative / Veterinary Recep

Company: Countryside Animal Hospital
Location: Fort Collins
Posted on: July 28, 2022

Job Description:

Job DescriptionCountryside Animal Hospital is an independently-owned general practice seeking an experienced veterinary Customer Service Representative. We are a busy, seven-doctor practice with a vibrant staff dedicated to providing exceptional care to our clients and patients.

The qualified candidate has a positive attitude and unrelenting stamina with a professional demeanor. This position requires excellent organizational and time-management skills and the ability to multi-task.

Our customer service representatives are the face of our practice. They play a vital role in every client experience; therefore, the qualified candidate must enjoy communicating with the public.

Benefits: Simple IRA Retirement Plan, Employee Pet Program, Paid Vacation, Uniform Allowance, Flexible Schedule, Excellent Supportive Work Environment!Responsibilities

• Proactively manage client inquiries to provide optimal patient care
• Patient triage
• Client communication in-person, over-the-phone and email
• Scheduling and managing appointments
• Greeting clients and their pets
• Creating and managing client and patient records
• Communicating and working closely with medical staff
• Managing financial transactions and cashier drawer
• Maintaining a clean and orderly reception area and examination rooms
• Assisting clients and patients entering and exiting the premisesRequired SkillsHigh school diploma/GED requiredMinimum 1 year veterinary customer service experience is preferredStrong aptitude of emotional intelligenceOrganizationTime managementWillingness to learnStrong ability to multi-taskFlexibility; ability to adapt to changeExemplify patience and compassionClear communication skills (verbal and writing)Creative and resourcefulKnowledge of common veterinary medical procedures, products and services is preferred
  
  We love to educate and share in the joy of pet ownership. If you are someone who enjoys being surrounded by animals, working closely with people and love the fast-paced environment of veterinary medicine, please submit your resume today!
  
  We look forward to hearing from you!

Keywords: Countryside Animal Hospital, Fort Collins , Customer Service Representative / Veterinary Recep, Hospitality & Tourism , Fort Collins, Colorado