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Customer Service Representative/QA (Full-time)

Company: Lion Home Services
Location: Fort Collins
Posted on: November 25, 2022

Job Description:

JOIN THE PRIDE!We are a complete home service company dedicated to serving Northern Colorado with the best team of experts in the industry.We have experienced amazing growth and because of this rapid growth, are looking for the best, experienced professionals to help grow our team!We are seeking Customer Service Representatives to join our company who are looking for not only a job, but a career.Responsibilities include: Learn and maintain an expert level of comprehensive knowledge of services and membership packages to accelerate opportunities to appointment booking. Understand and become proficient in Service Titan, Acculynx, DialPad, and all Microsoft Office applications to sustain high customer appointment setting with minimal delays. Record accurate information in ServiceTitan software to ensure client information and correspondence is up to date. Deliver exceptional customer service during inbound and outbound calling to client base. Provide relevant offers to secure booking of appointments. Handle client concerns with utmost care and compassion. Be able to address client concerns and de-escalate with skillset to provide exemplary attention and focus. Route calls to appropriate department for follow up calls as needed (ie: outbound, dispatch). Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.Our employees are our biggest asset and their willingness to focus on serving the needs of our valued clients with professional and enthusiastic attitudes is our top priority.We offer: Competitive pay Fast advancement opportunities Job security Complete comprehensive health plan including dental vision Competitive 401K plan with company match Bonus opportunities Paid time off Ongoing trainingIf this sounds like a perfect fit for you then do not hesitate to apply. We are interviewing straightaway! SHIFT: Tuesday - Friday 10:00am - 7:00pm and Saturday 8:00am - 7:00pm Job Type: Full-timePay: $16.00 - $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insuranceSchedule: 10 hour shift 8 hour shift Weekend availabilityAbility to commute/relocate: Fort Collins, CO 80525: Reliably commute or planning to relocate before starting work (Preferred)Experience: Customer service: 2 years (Preferred)Work Location: One location

Keywords: Lion Home Services, Fort Collins , Customer Service Representative/QA (Full-time), Hospitality & Tourism , Fort Collins, Colorado

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