Customer Service Representative - Remote in Golden, CO
Company: Optum
Location: Golden
Posted on: May 12, 2025
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Job Description:
Optum CO is seeking a Customer Service Representative to join
our team in Golden, CO. Optum is a clinician-led care organization
that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career, and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
This position is full time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm Mountain Time. It may be necessary, given the business need,
to work occasional overtime. Our office is located at 1707 Cole
Blvd, Suite 100, Golden, CO.
We offer 90 days of paid training. The hours during training will
be 8:00am to 5:00pm Mountain Time, Monday - Friday. -Training will
be conducted onsite.
If you are located in Golden, CO, you will have the flexibility to
work remotely* as you take on some tough challenges.
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Primary Responsibilities:
Answer average of 60-80 incoming phone calls per day from customers
and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific
questions or issues while documenting required information in
computer systems
Communicate directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients - entering and updating
demographics
Other tasks as needed
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e.
office, administrative, clerical, customer service, etc.) using
phones and computers as the primary job tools
Experience with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications
Typing - 40 wpm
Ability to work full time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm Mountain Time. It may be necessary, given the business need,
to work occasional overtime.
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Preferred Qualifications:
1+ years of health care experience
Knowledge of Medical Terminology
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Telecommuting Requirements:
Reside within Golden, CO,
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy.
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy---
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
Application Deadline: This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment
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#RPO #RED
Keywords: Optum, Fort Collins , Customer Service Representative - Remote in Golden, CO, Hospitality & Tourism , Golden, Colorado
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