FortCollinsRecruiter Since 2001
the smart solution for Fort Collins jobs

Technical Support Engineer, APM

Company: Micro Focus
Location: Fort Collins
Posted on: February 20, 2021

Job Description:

Technical Support Engineer, APMJob Description:Technical Support Engineer, Application Performance ManagementMicro Focus helps organizations run and transform its business through four core areas of digital transformation: Enterprise DevOps , Hybrid IT Management , Predictive Analytics and Security, Risk, and Governance . Our software provides the critical tools they need to build, operate, secure, and analyze their enterprise. By design, these tools bridge the gap between existing and emerging technologies - enabling faster innovation, with less risk, in the race to digital transformation. About the RoleThe Technical Support Engineer, Application Performance Management - APM (BPM, RUM) provides direct service and support to our worldwide customer base on our award winning enterprise software and hardware solutions. has details about our Application Performance Management Software, previously known has BAC and BSM.A background in Operations Bridge Manager is a plus and will allow you to understand the integration between APM and OBM. The Technical Support Engineer

  • Analyze, diagnose, and resolve complex product issues related to Micro Focus Network Automation products in multi-tiered application environments
  • Troubleshoot and assist customers on product issues via telephone, WebEx, and email
  • Keep detailed log of all the customer interactions in case management tools
  • Develop, document, and publish best practice methods, technical white papers, knowledgebase articles and solutions
  • Collaborate closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
  • Develop and deliver internal technical training presentations
  • Serve as subject matter expert for technical publications and user-community website
  • Participate in On-call support and prepared to work on weekend shifts during US hours Education and Experience Required:
    • First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
    • 5-7 years experience in relevant technologies and customer environments.
    • Experience with Application Performance Management software suite, previously known has BAC and BSM.
    • Knowledge of Operations Bridge Manager is a plus and will allow you to understand the integration between APM and OBM. Knowledge and Skills:
      • Proficiency with Linux, Windows, Networking and Database tools
      • Excellent verbal and written communication skills in language to be supported.
      • Advanced troubleshooting skills in a technical environment.
      • Excellent analytical and problem solving skills.
      • Advanced Software and hardware knowledge of computing, storage and peripheral devices.
      • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
      • Advanced proficiency with case management databases and tools.
      • Superior customer service skills.
      • Phone and remote support experience. E-support experience, knowledge and resolution ability.
      • Ability to solve and document solutions for usage of other technicians and customers.
      • Ability to mentor new agents.
      • Ability train peers on solutions.
      • Ability to take full ownership for resolution with escalated customers.
      • Ability to lead technical action plans.
      • Lead or provide expertise to teams or projects.
      • Highly Developed knowledge of more complex solutions.If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .#LI-SD1#DiceSDJob:ServicesMicro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status - provided by Dice

Keywords: Micro Focus, Fort Collins , Technical Support Engineer, APM, IT / Software / Systems , Fort Collins, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Golden
Posted on: 02/27/2021

Sr Software Test Mgr - Digital Platforms
Description: JOB SUMMARY br Responsible for leading a team of software testers working in an agile environment across several customer facing websites and native mobile applications. Develops and maintains testing (more...)
Company: SPECTRUM
Location: Westminster
Posted on: 02/27/2021

Java lead
Description: Should be able to analyze business requirements and implementing sound engineering solutions that meet those requirements along with good problem solving and time management skills. --- Java and Spring (more...)
Company: INENT, Inc.
Location: Denver
Posted on: 02/27/2021


Kitchen Manager
Description: KITCHEN MANAGERWhen you step inside of The Old Spaghetti Factory, you're surrounded by the best of everything: fresh ingredients, delicious dishes, and incredible people.If you're looking for a management (more...)
Company: Old Spaghetti Factory
Location: Westminster
Posted on: 02/27/2021

Senior Web Analyst
Description: We are data nerds with marketing souls Blue Moon Digital Inc. is a Digital Consultancy with a team of experts leveraging proprietary technology data science to help clients optimize their businesses (more...)
Company: Blue Moon Digital Inc
Location: Denver
Posted on: 02/27/2021

Systems Engineer II -WiFi Operations
Description: JOB SCOPE br br The Systems / WiFi Engineer II will be primarily responsible for the Change Management function within a large, customer-facing, wireless broadband network environment. br br DUTIES (more...)
Company: SPECTRUM
Location: Westminster
Posted on: 02/27/2021

Principal Software Engineer
Description: Principal Software Engineer in Englewood - Inverness Way East At IHS Markit, we are building a software solution that connects data in revolutionary ways, illuminating answers that were previously impossible (more...)
Company: IHS Markit
Location: Englewood
Posted on: 02/27/2021

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks.One day someone is going to ask you where you got (more...)
Company: Revature
Location: Golden
Posted on: 02/27/2021

Rep Mobile Examiner - CRO - ExamOne / Denver, CO area
Description: Basic Purpose: Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately (more...)
Company: Quest Diagnostics Health & Wellness
Location: Englewood
Posted on: 02/27/2021

Senior Enterprise Product Developer - Spectrum Enterprise
Description: At a glance:Are you an experienced product development professional skilled at developing innovative data development initiatives to augment an existing portfolio Do you possess extensive experience (more...)
Company: SPECTRUM
Location: Conifer
Posted on: 02/27/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Fort Collins RSS job feeds