Telecom Engineer

Company: SCL Health
Location: Broomfield
Posted on: May 4, 2024

Job Description:

Job Description:Hybrid Remote - will need be supporting the Denver Metro Area or Billings Montana Area.

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assist all user needs. Senior-level professional experienced in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals.

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assist all user needs. Senior-level professional experienced in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals.

Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols. Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting. Works with Call Center managers to help them understand how to efficiently manage their call centers. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice/data hardware product Administers, adds, moves, and changes requests from end users as well as new line installations as required. Assesses needs for any system design or reconfigurations (minor or significant), makes recommendations, and executes them as required. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems. Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommends and implements corrective hardware solutions. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests. Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware produ Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests. Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues. Modifies and/or rearranges telecommunications systems to accommodate additional s rvices or changes.

Minimum Requirements

Bachelor's degree in a computer science or telecommunications related field or Four years technical experience. Six years of telecommunications experience, or any combination of equivalent education and experience. Working technical knowledge of current telecommunications practices, protocols, and principles. Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems. Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment. Hands-on experience designing, installing, and troubleshooting cabling and wiring systems. Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP]. Demonstrated ability to operate tools, components, peripherals, and testing accessories. Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment. Adept at reading and interpreting technical documentation and procedure manuals. Demonstrate proficiency in word processing, spreadsheets, and presentation software. Working knowledge of Windows, Linux, and Solaris servers along with open source software.

Preferred Qualifications Contact Center Experience Genesys Cloud, Cisco UCCX, Cisco Collaboration Experience Strong interpersonal skills, oral communication skills, and proven

Keywords: SCL Health, Fort Collins , Telecom Engineer, IT / Software / Systems , Broomfield, Colorado