Technology Support Specialist
Company: JPMorganChase
Location: Broomfield
Posted on: April 1, 2026
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Job Description:
Description Step into the role of technology support, where your
expertise shapes the seamless tech experience in a dynamic cultural
environment. As a Technology Support Specialist in Corporate Data
Center Services Team, you are a key part of a team that leverages
best practices to support day-to-day technology activities. Your
role involves assisting and troubleshooting hardware, software, and
technology issues within the firm. You are committed to executing
with efficiency and are focused on continuous improvement in
service delivery, all while upholding a high level of customer
satisfaction. Job responsibilities Provide basic first-line support
for hardware, software, and technology issues through live chat and
service requests, adhering to established processes and procedures
Utilize established problem-solving techniques and diagnostic tools
to systematically identify, analyze, and resolve technical issues,
ensuring minimal downtime and optimal system functionality Apply
emerging knowledge of hardware components, networking concepts, and
operational management to support and maintain technology systems
Contribute to the improvement of processes and procedures by
identifying optimization areas and providing feedback on potential
solutions Required qualifications, capabilities, and skills Up to 6
months of experience in problem-solving and delivering first
contact end-user support to help resolve issues in real-time,
including hardware, software, and network support Exposure to
support communication and resolution tools such as live chat,
incident/service request management, and runbooks to help solve
system issues Baseline knowledge of typical technology operational
issues Ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills Familiarity with
troubleshooting techniques for hardware, software, and technology
systems Capability to document issues, procedures, and root cause
analysis
Keywords: JPMorganChase, Fort Collins , Technology Support Specialist, IT / Software / Systems , Broomfield, Colorado
