Working Title Academic Advisor
Position Location Fort Collins, CO
Research Professional Position No
Posting Number 202100299AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib II
Number of Vacancies 2
Work Hours/Week 40
Proposed Annual Salary Range $50,000 - $53,000
Colorado State University (CSU) is committed to providing
employees with a strong and competitive benefits package that
supports you, your health, and your family. Visit CSU's Human
Resources website for detailed benefit plan information for
permanent full-time and part-time faculty and administrative
professional employees in the following University benefit areas.
Desired Start Date 06/01/2021
Position End Date (if temporary)
To ensure full consideration, applications must be received by
11:59pm (MT) on 04/26/2021
Description of Work Unit
For more than 50 years, CSU Extended Campus, an enterprise
division of Colorado State University and which includes CSU
Online, has been delivering online and distance programs developed
at the flagship research campus in Fort Collins, Colorado. CSU
Extended Campus provides affordable access to a high-quality
education from wherever students call home around the nation and
world, on a schedule that fits their lives. CSU's distance students
receive the same education, learn from the same faculty, and earn
the same regionally accredited degree as students on the Fort
Collins campus. CSU Extended Campus offers more than 50
undergraduate and graduate degrees and 35 for-credit certificate
programs, delivered online and at locations across Colorado, as
well as hundreds of professional education noncredit courses,
digital badge programs, and open lifelong learning courses.
CSU Extended Campus is a center of innovation at the university,
supporting not only the development of online and distance courses
and programs, but also the enhancement of campus instruction. CSU
Extended Campus has a staff of over 80 professionals delivering
educational programs and services through CSU Online, Professional
Education (non-credit programs), Collaboration Campuses, and the
Osher Lifelong Learning Institute. Key teams include Strategy and
Program Development, Marketing and Enrollment, Operations, and
Learning Development. CSU Extended Campus collaborates closely with
the colleges, departments, and divisions across the university,
with other universities in the CSU System, and with government,
business, non-profit organizations as well as other educational
The Office of Engagement and Extension (OEE) was organized in
2006 to advance CSU's engagement and outreach missions. In addition
to CSU Extended Campus, OEE includes CSU Extension (including
Colorado 4-H), the Colorado Water Center, and a variety of vibrant
programs that engage the teaching, research, extension, and service
missions of Colorado State University. The Vice President for
Engagement and Extension (VPEE) is the principal administrative,
academic, and fiscal officer for these divisions, reports to the
CSU President, and works closely with the Provost/Executive Vice
President. These divisions work collaboratively across all Colleges
and offices on campus, and have strong engagement programs
throughout Colorado, the Western US and globally. At any given
time, OEE's divisions include over 400 employees. The total of
budgets for all divisions is approximately $70 million. OEE is one
of the most institutionally comprehensive commitments to engagement
and outreach among all land-grant and other universities. Propelled
by OEE's leadership, nationally CSU is a Carnegie Engaged
University (2008, 2014), is a member of the Engagement Scholarship
Consortium, is an APLU Innovation and Economic Prosperity
University (2016) and is highly ranked for its online degree
programs. Annually, CSU Extended Campus garners enrollments of over
10,000 learners and CSU Extension delivers approximately 500,000
Colorado State University, a prestigious Carnegie Doctoral
Research Very High University, was established in 1870 and remains
inspired by its land-grant heritage and world-class faculty, staff
and students. CSU enrolls approximately 33,000 undergraduate,
graduate, and professional students, and is the largest employer in
northern Colorado with more than 7,400 faculty and staff. Colorado
State University is located 60 miles north of Denver in the
beautiful city of Fort Collins.
The Academic Advisor position within the Student Success and
Engagement Team of CSU Online is a full-time twelve month
Administrative Professional position dedicated to serving degree
and certificate admitted students within CSU Online. The Academic
Advisor plays a supportive role in strengthening CSU Online efforts
to provide quality advising and promote online student success.
This position supports an innovative and holistic approach to
providing students with the assistance, guidance and resources
necessary to be successful. The primary functions of the Academic
Advisor are to foster successful transition to the university and
online environment for students in their initial semester, promote
exploration of majors to ensure students' choice of appropriate
major, and use of action plans to promote timely persistence and
Required Job Qualifications
+ Master's degree from an accredited institution in the area of
Higher Education Leadership, Student Affairs Administration,
Management, Business or a related field plus at least three years
of experience in higher education working directly with students as
an academic advisor in a higher education setting.
+ Bachelor's degree from an accredited institution in the area
of Higher Education Leadership, Student Affairs Administration,
Management, Business or a related field plus at least five years of
experience in higher education working directly with students as an
academic advisor in a higher education setting.
+ Demonstrated experience with adult, non-traditional or online
student audiences including advising, teaching and working with
students as they progress through admission, enrollment, or
Preferred Job Qualifications
+ Five years or more experience in higher education working
directly with students in an advisory/student service capacity.
+ One year or more of experience working directly with online
students in a higher education environment.
+ Experience using customer relationship management (CRM)
systems such as Salesforce or Microsoft CRM within a higher
+ Experience with university student information systems and
course management systems such as Banner (SunGard systems).
+ Strong analytical skills demonstrated through use of digital
information to track data and extract meaning.
+ Experience using technology to create a personal connection
with students or customers at a distance to assist in solving
problems, maintain relationships and motivate students to take
+ Demonstrated ability to do detailed work, prioritize multiple
tasks, and meet deadlines.
+ Excellent communication skills, both written and verbal,
including demonstrated ability to guide new and continuing students
through advising processes while utilizing professional expertise
in contemporary advising and student success theories.
Personal and professional commitment to diversity and inclusion
as demonstrated by involvement in teaching, research, creative
activity, service to the profession and/or diversity/inclusion
Job Duty Category Advising
a. Awareness of current departmental requirements necessary for
undergraduate online students to earn their bachelor's degree.
b. Advise current and prospective online degree students.
c. Provide support for students going through transitions,
degree selection and progress to graduation.
d. Provide comprehensive advising to new students and develop a
continuous advising relationship with students through
e. Provide attention to students struggling to adjust to demands
of online courses and learning environment.
f. Work with FERPA Guidelines to uphold student's privacy.
g. Work with students to develop an academic plan.
h. Proactive outreach and tracking.
i. Attention to data and patterns of success / difficulty.
j. Participate in the development and implementation of a
comprehensive assessment plan for advising services.
k. Develop connection to campus resources and opportunities.
l. Participate in strategic interventions, local and across
m. Assist current students and prospective students to
understand degree curriculum and transfer of previously earned
n. Develop familiarity with issues certain populations of
students may face (non-traditional students, students of color,
first generation college students, returning athletes) and
incorporate this perspective into developmental advising
o. Treat each student as an individual, understanding that each
student's path to degree attainment may be different.
p. Assist students on academic probation to improve GPA and
overcome academic difficulties.
q. Contribute to ongoing development of CSU Online first year
seminar, improving course materials, and analyzing student
r. Process documents related to graduation, overrides,
exceptions, appeals, and other advising related issues.
Percentage Of Time 45
Job Duty Category Special Population Advising and Retention
a. Special populations of students include but are not limited
to: Students reported at risk through early warning / alert status,
students returning to CSU Online through the Stop out / outreach
online students in need of tutoring assistance, returning
and students enrolled in open entry courses.
b. Advise and retain specific populations of online students
considered to be at risk of graduation.
c. Monitor student academic progress, communicating with each
student on an as needed personalized basis; intervene as necessary
to assist those students having difficulty and complete reports on
their academic status.
d. Serve as the student's advocate in resolving matters of
academic difficulty, misunderstanding or confusion.
e. Educate students (e.g., through workshops and one-on-one
coaching) to prioritize their academic work, develop a clear vision
of their goals, recognize connections between their daily
activities and long-term goals, and apply these strategies to
overcome barriers to academic success.
f. Mentors students about policies and procedures of the
g. Schedule benchmarks for the student to successfully master
program concepts, knowledge and skills. Benchmarks for educational
h. Assists students with goal clarification, developing an
academic completion plan for each semester, and interpreting
college policies and procedures.
i. Contact students regularly to discuss goal setting and
enhancing time management, study skills, self-advocacy, academic
success strategies, available campus support resources, and broader
topics holistically impacting the student (e.g., financial
concerns, caregiving responsibilities, and learning what questions
to ask to allow the student to successfully learn to navigate a
Percentage Of Time 20
Job Duty Category Analyze
a. Gather and compile enrollment data and other metrics to
assist with measurement and analysis of current programs, services
b. Maintain tracking systems of student contact and
classifications for reporting, analysis and recommendation
purposes: Enrollment tracking, Academic progress (grades), drops,
withdrawals, Matriculation status - active, leave of absence,
changes, etc., and Exit interviews.
c. Participate in assessment of advising services.
d. Utilize information provided by other assessments to best
meet individual student needs.
Percentage Of Time 10
Job Duty Category Collaborate
a. Develop and utilize advising best practices that combine
department level knowledge and campus wide perspective.
b. Actively participate in the Academic Support Coordinator
Network, including sharing of best practices.
c. Participate in campus-wide intervention strategies
d. Develop and maintain detailed knowledge of and referral to
campus resources and opportunities.
Percentage Of Time 20
Job Duty Category Professional Development
a. Actively pursue professional development and training
opportunities to remain aware of trends in student success and
advising theory and practice, and participate in team training and
b. Explore opportunities to create business process improvements
while maintaining excellent customer service, integrity of data and
work standards for the academic advising team.
c. Provide professional development opportunities for our campus
d. Present at conferences and/or workshops as appropriate.
Percentage Of Time 5
Special Instructions to Applicants
Interested applicants must submit a cover letter which addresses
how professional experiences align with identified required and
preferred qualifications of the position, a current resume.
Reference checks will be conducted through and online system called
SkillSurvey. If you advance to the reference check stage, you will
be asked to provide contact information for five references.
References will not be contacted without prior notification of
Conditions of Employment Pre-employment Criminal Background
Check (required for new hires)
Search Contact Erin Thompson, email@example.com
Colorado State University is committed to providing an
environment that is free from discrimination and harassment based
on race, age, creed, color, religion, national origin or ancestry,
sex, gender, disability, veteran status, genetic information,
sexual orientation, gender identity or expression, or pregnancy and
will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Colorado State University is an equal
opportunity/equal access/affirmative action employer fully
committed to achieving a diverse workforce and complies with all
Federal and Colorado State laws, regulations, and executive orders
regarding non-discrimination and affirmative action. The Office of
Equal Opportunity (https://oeo.colostate.edu/) is located in 101
The Acting Title IX Coordinator is the Vice President for
Equity, Equal Opportunity and Title IX, 123 Student Services
Building, Fort Collins, CO. 80523-0160, (970) 491-1715,
The Section 504 and ADA Coordinator is the Vice President for
Equity, Equal Opportunity and Title IX, 101 Student Services
Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work,
and living environment for its faculty, staff, volunteers and
students. To support this environment and comply with applicable
laws and regulations, CSU conducts background checks. The type of
background check conducted varies by position and can include, but
is not limited to, criminal history, sex offender registry, motor
vehicle history, financial history, and/or education verification.
Background checks will also be conducted when required by law or
contract and when, in the discretion of the University, it is
reasonable and prudent to do so.
Minimum Requested 0
Maximum Requested 0
Required fields are indicated with an asterisk (*).
+ * The location of the position is in Fort Collins, CO. Are you
willing and able to work in Fort Collins, CO?
+ * Do you have a Master's degree from an accredited institution
in the area of Higher Education Leadership, Student Affairs
Administration, Management, Business or a related field plus at
least three years of experience in higher education working
directly with students as an academic advisor in a higher education
OR a Bachelor's degree from an accredited institution in the
area of Higher Education Leadership, Student Affairs
Administration, Management, Business or a related field plus at
least five years of experience in higher education working directly
with students as an academic advisor in a higher education
+ Cover Letter