HP ITSM ServiceNow Management Platform - Project Manager

Company: HP Inc
Location: Fort Collins
Posted on: June 13, 2021

Job Description:

The HP Services ITSM is a ServiceNow platform used by HP to manage services for our DaaS and MPS customers - this platform is in rapid development with monthly innovation releases. The Service Management Platform - Project Manager role is to drive core platform transformation and enhancement projects on, and non-limited to, release, support, performance, data privacy & security, upgrades.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

1. Manages internal projects

• Budget as detailed in Impact section Large/ complex/ single or multiple regions.
• May include detailed design of sponsors' high-level concept High risk.
• Creates timeline and milestones, manages to timeline, ensuring that milestones are met on time, in budget.

Project management approach should be practical. Need to solution with the mindset of what will actually work and be ready to revise as needed. The team lives with what is implemented, so clean implementation and clear management of change are key.

Willingness to learn ServiceNow and consistently improve in knowledge and capability on the tool.

• Proactive, hands on management. Actively seeks to overcome obstacles, working with development, test, and release resources as required.
• Risk management: must understand how to understand and assess risk -and manage it, including mitigation planning and communication.

Willingness to manage to the objective. Understand how to take input and use it to reassess when needed and also when to be assertive to maintain quality or to achieve objectives.

Accountability and ownership are key.

• Excellent communication skills. Understand the appropriate channels for communication -and when to use each one: meetings, emails, scrum, etc. Willingness to meet with and work with teams world-wide. Provide clear line-of-site to stakeholders, proactively communicating status on a weekly basis and providing dashboards for real-time viewing

Willingness to develop relationships and partner with vendors and other teams to accomplish objectives.

• Ability to work independently. Build a project plan, manage project, manage transition and management of change, and implement. Understand the most important details and track them.

Must possess a deep appreciation for process and governance, ensuring that all work is conducted within the governance provided and that work is repeatable, documented, and transparent.

2. Strong vendor management skills

Understand agreements with vendors and drive towards the stated objectives

Provide partners with knowledge, tools, and information to complete work

Willingness to track performance, to work on improvements, and to follow up to ensure strong implementation.

Require accountability with clear understanding and use of metrics

Drive for results-oriented outcomes

• Vendor resources maintain a high utilization, are held accountable for quality, and finish work on time.
• Scope is identified and maintained throughout the project.
• Expectations are communicated and managed throughout the project.

3. Manages stakeholder relationships

• Must possess ability to identify all stakeholders for a given project, what is required from them, level of support for the project, how to engage them, and how to get what is needed from them.
• Understand that stakeholder relationships are important, but objectives are foundational. The purpose of this role is to ensure the best business outcome for HP.
• Close partnership with release manager, test manager, business process leads, and other key stakeholders.
• Must understand the need for cooperation and reciprocity.
• Ability to share credit and to work with stakeholders in good faith are valued.
• Competitive style will not work within the culture of the team.
• Must be able to identify problems and work through them
• Good communication with all stakeholders.

4. Manages project team

• Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries.
• Mentors and encourages skill development of project team members.
• Provides detailed performance review input and development recommendations for team members .

Education and Experience Required:

• First Level University degree. Computer Science degree appreciated
• 7+ years in project management roles or in like roles/businesses. And 3+ years using Agile methodology around application/tools development.

Knowledge and Skills:

• Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to Services PM Profession community.
• PMP or Black Belt Certified is a plus

The HP Services ITSM is a ServiceNow platform used by HP to manage services for our DaaS and MPS customers - this platform is in rapid development with monthly innovation releases. The Service Management Platform - Project Manager role is to drive core platform transformation and enhancement projects on, and non-limited to, release, support, performance, data privacy & security, upgrades.

• Experience with Agile methodologies important
• Strong Service Delivery Management and support experience highly desirable.

About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Keywords: HP Inc, Fort Collins , HP ITSM ServiceNow Management Platform - Project Manager, Other , Fort Collins, Colorado