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Patient Communications Representative (Starting: $17 BOE)

Company: Panorama Eye Care LLC
Location: Fort Collins
Posted on: November 23, 2021

Job Description:

Description: Who We Are
At Eye Center of Northern Colorado, a Panorama Eyecare company, we create centers of excellence in eye care by exceeding national benchmarks for clinical quality, providing unrivaled patient experience, and by being a provider of choice within the regions we serve. We strive to be the model for "Employer of Choice" and we will accomplish this through the integration of education, research, and our commitment to excellence for all our team members. Here at Panorama Eyecare we are all about the word TEAM .
The Role
The Patient Communications Representative for the Call Center will contribute to the fulfillment of Panorama Eyecare's mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Panorama Eyecare. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eyecare as a whole.
Answers phone before the third ring.
Always positive and friendly with patients, co-workers and anyone who calls in to the Panorama Eyecare.
Verifies patient information and confirms insurance information (including vision plans), and referral status.
Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
Answers general questions for patients following established guidelines.
Assists with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide.
Puts patients first and stops all non-work-related conversations when there are calls in the queue.
Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
Schedules all in-office appointments.
Maintains awareness of schedule and problem solves when needed.
Answers questions regarding insurance billing and office financial policies
Assists patients as needed.
Provides the highest level of customer service to all patients.
Assists in maintaining work area.
Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.
. Requirements: Who You Are
High school diploma or GED.
Previous experience in a medical office setting preferred.
Word processing/computer scheduling experience.
Knowledge of typical office work environment.
Previous customer service experience preferred.
Additional Job Details
Works at our clinic location, Prospect.
This is a Full-Time Position.
Compensation for this role will be $17.00 an hour based on experience/certification.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Below is the position we currently have open:
Patient Communications Rep I
Below, are other positions you could grow into as positions become open:
Patient Communications Rep II
Our Employee Perks
PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Keywords: Panorama Eye Care LLC, Fort Collins , Patient Communications Representative (Starting: $17 BOE), Other , Fort Collins, Colorado

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