Customer Success Coordinator

Company: Harris Computer Systems
Location: Fort Collins
Posted on: January 11, 2022

Job Description:

The essential responsibilities of the Customer Success Coordinator are:

Services Coordinator 45%

* Provide support to customer success and operations management functions.


* Assist customer success managers and operations personnel in the coordination and completion of projects.


* Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.


* Communicate any issues, problems, or additional information to customer success managers and recommend solutions.


* Monitor and evaluate project activity and report on progress to project managers and leadership.



Customer Service 45%

* Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email). Assist with outbound customer communications as instructed.


* Handle customer inquiries and resolve support inquires. Coordinate with customer if additional information is needed. If the nature of the inquiry requires involvement from others, manage the inquiry/response through successful completion.


* Assist with data file collection, validation, issue resolution.


* Perform other customer service duties as requested.



Administration 10%

* Perform administrative duties as assigned.



What we are looking for:

* Experience working with all levels in an organization, both internal and customer organizations


* Ability to work directly with customers, vendors, and other service providers unsupervised


* Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.


* Ability to follow instructions well and quickly adapt to changing priorities


* Self-starter, ability to manage to deadlines with little to no direct supervision


* Verbal and written communication


* General technical knowledge needed to support customers


* Ability to recognize areas of improvement and propose those to the team for continual process improvement


* Collaborative team player


* Quick learner


* Microsoft Office products, including Word, Excel, Visio, and MS Project



What will make you stand out:

* Listening and problem-solving skills; ability to proactively address issues and coordinate solutions


* Ability to multi-task and work in a fast-paced environment


* Prioritization savvy - ability to determine appropriate priorities, responsive to urgent requests, ability to escalate as appropriate


* SaaS implementation experience a plus


* Medicare industry knowledge a plus



What we offer:

* Culture for Growth


* Top Notch Employee Health & Well Being Benefit


* Every Voice Matters


* Global Reach


* Careers with Purpose


* World Class Career Development Programs


* Focus On Sustainability



About us:

For nearly two decades, ConnectureDRX's vast network of health plan data has brought carriers, FMOs and brokers together to simplify selling health plans in order to help millions of consumers find and enroll in their best fit Medicare plans every year.

Keywords: Harris Computer Systems, Fort Collins , Customer Success Coordinator, Other , Fort Collins, Colorado