Call Center Representative
Company: Fidelity Investments
Location: Fort Collins
Posted on: May 10, 2022
Job Description:
Job Description:Do you enjoy helping others? Are you the "go to
person" at work or in your community? Would your friends and peers
describe you as friendly and curious?We really should
talk...Fidelity wants extraordinary people with a passion for
assisting others as candidates for a Customer Relationship Advocate
(CRA) position. We have positions for those with and without
college degrees...and if you don't yet have a degree but want one -
we support that too. To assist you with your higher education
goals, Fidelity offers tuition reimbursement programs that can help
you further your education.No finance background...No problemYes,
we are in financial services, but not in the old-fashioned way you
might be thinking. If you come to us knowing the industry - great,
but if you need support learning - that works too. We will provide
you what you need through a paid world class training program to
set you up for success. If you can bring us your dedication for
helping others - we'll teach you the financial expertise and assist
you with becoming a licensed broker. At Fidelity, the customer
experience is our top priority, and we're looking for individuals
that:
- Have relationship building skills and are committed to
providing excellent customer service
- Have experience in people facing industries including service,
retail, healthcare, or hospitalityThis is a full-time hourly phone
position that also offers the opportunity to work extra hours based
on the business needs and your availability.Regular participation
at our on-location sites is an important part of our culture.
Please be mindful of commute distance when considering applying.
Relocation assistance may be available for those who meet
eligibility requirementsThe Purpose of Your RoleThe CRA role is an
integral part of a broader team that takes incoming calls from our
customer base while addressing customer service issues. We are
looking for candidates who wish to gain financial expertise while
growing professionally. Our successful CRAs assist clients with a
broad range of needs including answering questions about their
account balances to guiding them to the appropriate resources. The
goal remains consistent for all interactions: help customers feel
more confident, make clearer decisions, and achieve their own
financial dreams.Our Investments in YouOur benefit programs (opens
in a new tab) are crafted to help you and your loved ones strike
the perfect balance. Sound too good to be true? See for yourself
and learn more about our benefits offerings:
- Click to hear from a few of our associates about the
outstanding benefits Fidelity offers: Benefits at Fidelity
Investments (opens in a new tab)
- Click here for a local news story about how we are helping our
employee's payback their student loan debt(opens in a new
tab)Training for Your RoleWe offer a paid, industry-leading
development program that will fully prepare you to engage with
customers while acquiring your Series 7 and 63 licenses.
- Click to learn more about Training Opportunities at
Fidelity(opens in a new tab) and how we support our associates to
obtain their securities licensesSafety is our top priority. Once we
can be together in person with fewer safety measures, this role
will move to our dynamic working approach. You'll be spending some
of your time onsiteLearn More: Dynamic Working (opens in a new
tab)Please see below for the salary range for work locations in
Colorado only:$47,500This position is eligible for incentive
compensation or an annual bonus opportunity.Certifications:Series
07 - FINRA, Series 63 - FINRACompany OverviewFidelity Investments
is a privately held company with a mission to strengthen the
financial well-being of our clients. We help people invest and plan
for their future. We assist companies and non-profit organizations
in delivering benefits to their employees. And we provide
institutions and independent advisors with investment and
technology solutions to help invest their own clients' money.Join
UsAt Fidelity, you'll find endless opportunities to build a
meaningful career that positively impacts peoples' lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a Glassdoor Employees' Choice Award,
we have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.As a result of COVID-19,
many of our associates are continuing to work remotely. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what we're
calling "Dynamic Working." We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
@fmr.com, or by calling 800-835-5099, prompt 2, option 2. We
welcome those with experience in jobs such as Territory Sales
Professional, Field Sales, and Franchise Executive and others in
the Sales to apply.
Keywords: Fidelity Investments, Fort Collins , Call Center Representative, Other , Fort Collins, Colorado
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