Eligibility Operations Trainee/Worker - Chadron
Company: State of Nebraska
Location: Chadron
Posted on: June 16, 2022
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Job Description:
Description
Do you have a passion for helping people? Are you interested in a
position that allows you to positively impact the lives of fellow
Nebraskan's every day? The Department of Health and Human Services
(DHHS) is seeking individuals that pride themselves in their
ability to provide excellent customer service, work well within a
team environment, and strive to exceed productivity goals! At the
DHHS, we are committed to "helping people live better lives." Every
day we work to improve the quality of life for all Nebraskans and
their families, including helping our vulnerable customers access
critical services such as transportation, child care assistance, or
keeping the heat on. DHHS State of Nebraska values our employees as
well as a supportive environment that strives to promote Diversity,
Inclusion, and Belonging.
We recruit, hire, train, and promote in all job qualifications and
at all levels without regard to race, color, religion, sex, age,
national origin, disability, marital status, sexual orientation, or
genetics.
Hiring rate of position: $14.898/per hour as a Trainee or
$17.050/per hour as a Worker
Location: Chadron
Schedule: Mon-Fri 8:00a-5:00p
Examples of Work
As an Eligibility Operations Trainee, you will spend your first 6
months as a learner in the field of social services work. As a
trainee, you will participate in 6-8 weeks of paid classroom
training to prepare you for work with the DHHS, adults, and
families. Once complete with classroom and on the job training you
will be promoted to an Eligibility Operations Worker and receive a
pay increase up to $17.050. This position is essential in providing
Nebraskan's access to programs and assistance. On a day-to-day
basis you will be reviewing applications for assistance and
determining eligibility, which may include interaction via
telephone in order to collect, verify, or update financial and
demographic information. This will require accessing computer
databases to document information with extreme accuracy. In this
position, your work will be evaluated by productivity goals to
ensure Nebraskan's are being served in a timely and efficient
manner. While working in a Local DHHS Office you will conduct
telephone and in person interviews in order to obtain and verify
information to make an eligibility determination and accurately
type information received during interviews into a computer
information management system, among other job duties.
Qualifications / Requirements
REQUIREMENTS: Experience in customer service, determining
eligibility for public assistance, examining/processing financial
loan applications, medical or unemployment insurance or
rehabilitation claims, unemployment services OR 24 semester hours
of post high school education in behavioral sciences,
public/business administration, social sciences, education or
closely related field OR a combination of education and experience
in any of the above areas.
PREFERRED: Experience in the field of human services or case
management. Demonstrated track record of exceeding productivity
goals while multitasking in a fast paced work environment.
Proficient in Microsoft Office suite and able to demonstrate strong
written and oral communication skills. Skilled in conflict
resolution and the ability to adapt to changes quickly. Prior
experience in an office setting and strong customer service skills
are desired. Bilingual Spanish/English and NFOCUS experience is
preferred.
OTHER: Mandatory attendance during initial 8 week classroom
training. Valid driver's license or the ability to provide
independent authorized transportation.
Knowledge, Skills and Abilities
Knowledge of: the principles and practices of social work; the
techniques of individual and group interaction; sociological
conditions that influence human behavior.
Skill in: interviewing customers to collect and elicit essential
information, gain rapport and assess customer needs;
keyboarding.
Ability to: learn and apply agency and professional practices,
procedures, policies, principles and philosophies; protect
confidential information; organize and manage own work flow;
interact with customers from a variety of socio/economic, cultural
and educational backgrounds; apply problem solving techniques to a
variety of different circumstances; assess customer needs to
provide services and economic assistance; review and evaluate
information in relation to general guidelines and specific
criteria; write clear and non-judgmental narratives, requests,
explanatory letters, technical reports and other materials; select
appropriate information from application material and eligibility
guidelines; perform computer entry; provide excellent customer
services while quickly navigating through computer screens; work in
a fast paced environment; prioritize and multi-task while
maintaining accuracy; consistently meet deadlines.
Keywords: State of Nebraska, Fort Collins , Eligibility Operations Trainee/Worker - Chadron, Other , Chadron, Colorado
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