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RamCard Applications and Data Specialist

Company: Colorado State University
Location: Fort Collins
Posted on: November 22, 2022

Job Description:

Posting Detail Information Working Title RamCard Applications and Data Specialist Position Location Fort Collins, CO Is this position eligible for hybrid or remote work? Yes - Hybrid Remote/In-Office Research Professional Position No Posting Number 202201842AP Position Type Admin Professional/ Research Professional Classification Title Prof/Indiv Contributor II Number of Vacancies Work Hours/Week 40 Proposed Annual Salary Range $70,000-$75,000 Employee Benefits Colorado State University ( CSU ) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSUs Human Resources website for detailed benefit plan information for permanent full-time and part-time faculty and administrative professional employees in the following University benefit areas: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ & https://hr.colostate.edu/prospective-employees/our-perks/.Desired Start Date Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on 11/28/2022 Description of Work Unit The RamCard office exists to produce and manage University identification cards and to oversee programs and services associated with the identification card, including management of the University declining balance account, RamCash. The unit also develops and manages contracted University vending services.Housing & Dining Services ( HDS ) is a multifaceted auxiliary organization responsible for management of on-campus housing facilities, residential dining, conferences, and the CSU Mountain Campus. Other areas within HDS include the RamCard, communications, sustainability, facilities, human resources, technology services, workplace education and business services. Approximately 450 full-time staff and 1,700 hourly and student staff serve the nearly 8,000 students who live on campus, in addition to other campus and community guests. Our priority is providing our residents and guests with safe living environments, quality dining, and exceptional out of classroom experiences. We accomplish this through sound fiscal and operational management strategies, and an emphasis on the development of programs and services that are designed to enhance personal growth and global engagement. Staff are expected to uphold our values of customer first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation, stewardship, and to support the CSU Principles of Community.Founded in 1870, Colorado State University is among the nations leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all of the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000-foot peaks, and offers access to numerous cultural, recreational and outdoor opportunities.Position Summary The RamCard Application and Data Specialist serves as a liaison for the RamCard Office with department staff, customers & stakeholders, systems end-users, campus colleagues, university technology staff, consultants, and business partners in the analysis, design, configuration, testing, performance, and maintenance of all RamCard systems, hardware, interfaces, web sites, applications, and business processes to ensure optimal operational performance. This position reports to the Associate Director in the RamCard Office.This position is responsible for managing relationships with RamCard stakeholders, systems end users, campus colleagues, university technology staff, consultants, and business partners in the analysis, design, configuration, testing, performance, and maintenance of all RamCard systems, hardware, interfaces, business processes, and applications to ensure optimal operational performance.Required Job Qualifications

  • Bachelors degree with a minimum of six years progressively related professional experience with business process analysis, business operations management, financial systems analysis, or equivalent experience.
  • Advanced computer skills and proven experience with complex data management and analysis including experience extracting and analyzing information from reports and online database management systems and business process development related database computer programs.
  • Demonstrated communication skills in an intercultural context.Preferred Job Qualifications
  • Demonstrated active commitment to diversity, inclusion, and social justice as evidenced by personal and professional activities
  • Experience and demonstrated success with a campus one card program in a college or university setting
  • Working knowledge of ID card production using Atrium and HID systems and equipment
  • Demonstrated experience with a campus declining balance account system and hardware
  • Demonstrated knowledge of PCI Compliance
  • Demonstrated experience developing successful working and support relationships with staff and stakeholders including students, faculty, staff, administrators, and external agencies/vendors/groups
  • Demonstrated experience successfully communicating technical knowledge and training a diverse stakeholder base on complex technical knowledge or processes
  • Demonstrated administrative organizational skills with high standards of quality
  • Demonstrated experience leading continuous improvement and strategic planning consistent with department or organization priorities
  • Strong work ethic and self-starter
  • Masters degree in Business Administration or Management, Higher Education, Information Technology, or another related fieldDiversity Statement Personal and professional commitment to diversity and inclusion as demonstrated by involvement in teaching, research, creative activity, service to the profession and/or diversity/inclusion activitiesEssential Duties Job Duty Category Business Systems Analysis Duty/Responsibility
    • Effectively apply analytic and project management skills to thoroughly interpret and understand RamCard business needs and translate them into application and operational requirements. Decide operational objectives and system improvements by studying business functions, gathering information, evaluating output requirements and formats, and designing modifications.
    • Identify opportunities for improving business processes through information system and/or non-system changes; prepare proposals to develop new systems and/or operational changes. Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits RamCard business needs.
    • Design new business processes by analyzing requirements, constructing work-flow charts and diagrams, studying system capabilities, and writing specifications. Plan, organize, and conduct business process changes, improvement projects, and/or management reviews of RamCard systems. Conduct change impact analyses to assess the potential implication of changes. Document RamCard business rules, functions, and requirements.
    • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis, and business analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decipher high-level information into details, summarize information to a general understanding, and distinguish user requirements from the underlying business need.
    • Structure large data sets to find usable information. Troubleshoot and diagnose data quality issues and anomalies and offer data finings and analysis outcomes. Establish and manage KPI data to measure program success and effectiveness. Analyze data to find patterns, correlations, and causations of RamCard program developments. Create data presentations and reports, using graphs, infographics, and other methods to visualize data that communicate clearly to technical and non-technical audiences.Percentage Of Time 40 Job Duty Category Process and Project Support Duty/Responsibility
    • Consult with management, personnel, and stakeholders to define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of access for the campus one-card system.
    • Manage service support for staff and business partners utilizing RamCard systems software and hardware.
    • Oversee hardware installation and manage hardware/software problem resolutions, scheduled maintenance updates, inventory tracking, and service agreements.
    • Serve as office liaison with vendors and business partners.
    • Collaborate with various stakeholder units across the university who use the RamCard for effective business and/or service delivery.
    • Collect and analyze program data, evaluate program effectiveness via qualitative and quantitative measures from RamCard systems and stakeholders, evaluate and assess project successes and deficiencies. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Consolidate information into cohesive and understandable correspondence or other written form and for use in management decision-making.
    • Collaborate on RamCard Office assessments to show areas of continuous improvement and opportunities for development. Evaluate if overall operations are meeting the established standards.
    • Lead initiatives with departments, student groups, and vendors to evaluate, develop, and implement new software and hardware applications using the functionality of the identification cards and RamCash account. Oversee development, review, and initiation of new campus card technologies. Supply information and specifications to campus departments, individuals, and student groups on the current identification card architecture.
    • Serve as the department technology liaison for hardware configuration, installation, and troubleshooting. Serve as the department software application specialist. Oversee and ensure that routine maintenance of system hardware and software is conducted promptly. Oversee and manage department and stakeholder hardware and software inventory.
    • Collaborate with Technology Services developers and subject matter experts by tracking activity, resolving problems, publishing progress reports, and recommending actions. Participate in user acceptance testing and testing of new system functionality.
    • Manage assigned projects according to Housing and Dining Services guidelines and standards.
    • Successfully engage in multiple initiatives simultaneously.Percentage Of Time 30 Job Duty Category Communication and Training Duty/Responsibility
    • Track and fully document changes for functional and business specifications; write detailed, universally understood procedures for permanent records and for use with end user support and training.
    • Employ excellent verbal and written communication skills to effectively interact with a diverse group of stakeholders.
    • Facilitate training for staff and stakeholders on department hardware and software. Develop, document, and deliver training curriculum and conduct formal training sessions covering assigned systems.
    • Maintain system protocols by writing and updating procedures.Percentage Of Time 20 Job Duty Category Professional & Administrative Commitments Duty/Responsibility
    • Provide customer service and operations support as needed. Proactively and effectively exchange information with customers, vendors, staff, and members of the campus community. Promote and foster positive customer service and effectively address all concerns promptly.
    • Maintain current knowledge of card technology, including hardware and software; make recommendations for the implementation of new or improved technologies.
    • Remain informed about policies, regulations and state and federal laws that affect the RamCard Office.
    • Follow and uphold all federal, state, university, and departmental policies and procedures.
    • Participate in department processes and projects. Contribute to team effort by carrying out related results as needed.
    • Serve as requested on committees and/or as a representative of the RamCard Office.
    • Keep user confidence and protect operations by maintaining and promoting confidentiality as required.
    • Fulfill other duties as assigned.Percentage Of Time 10 Application Details Special Instructions to Applicants Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates. If you have questions, please contact Amy Mosser, amy.mosser@colostate.eduReferences will not be contacted without prior notification of candidates.Conditions of Employment Pre-employment Criminal Background Check (required for new hires) Search Contact Amy Mosser, amy.mosser@colostate.edu EEO Statement Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.The Coordinator for any other forms of misconduct prohibited by the Universitys Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.References Requested References Requested Minimum Requested 3 Maximum Requested 3 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents
      • Cover Letter
      • ResumeOptional Documents

Keywords: Colorado State University, Fort Collins , RamCard Applications and Data Specialist, Other , Fort Collins, Colorado

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