Member Services Representative
Company: Crunch Fitness
Location: Fort Collins
Posted on: January 27, 2023
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Job Description:
Description
The Member Services Representative (MSR) is the first and last
interaction our members have at our facilities so they are the face
of our operation! The MSR handles all preliminary guest questions
and concerns and works to maintain a fun and supportive atmosphere
for our members.
Position Requirements
Expectations Greet all members & guests with a smile and wish them
well as they exit the club
Check in all members and guests in accordance with company
procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Always maintain professional disposition
Sell retail products
Schedule member services: tanning, hydro-massage, etc.
Facilitate payment of member services in accordance with company
procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Team Member Handbook
Requirements Obtain or maintain a valid Child/Infant CPR
Certification
Experience working with children
Certifications, as local/state laws require
Physical Requirements Lift 10 lbs. on occasion
Stand, bend and squat with frequency
Climb and hang decorations when needed
Full-Time/Part-Time
Part-Time
Location
Fort Collins
About the Organization
Fitness Ventures LLC is a development company, owning CRUNCH
Fitness franchise locations and territories throughout the United
States that are hugely successful and provide the communities they
serve with all of the amenities of a much more expensive club-and a
warm friendly environment that is hard to find in the majority of
fitness clubs in North America.
The CRUNCH brand was established and opened the first CRUNCH
location in NYC on June 11th,1989. Much has changed from those
early days -but the one thing that has remained in tact is the
mission that CRUNCH established from early on. At the core of
creating the right atmosphere is our No Judgments Philosophy.
Keywords: Crunch Fitness, Fort Collins , Member Services Representative, Other , Fort Collins, Colorado
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