Maintenance Technician

Company: Mountain Time Vacation Rentals LLC
Location: Fort Collins
Posted on: January 23, 2023

Job Description:

About Mountain Time Vacation Rentals

Whether you've heard of VRBO, stayed at an Airbnb, or engaged in any form of Peer-to-Peer lodging, you are likely familiar with the fun and exciting world of Vacation Rentals and Alternative Accommodations! We are the fastest growing Fort Collins-based vacation rental management agency curating amazing guest experiences every day. We harness our expertise as world-class vacation rental professionals to deliver first class guest experiences along with cutting edge technology to maximize revenue for our owners. Our guests are looking for alternative accommodations fully equipped with the most sought after amenities which we proudly deliver in unique and exciting new ways. We pride ourselves in being strategic, creative, and innovative thinkers who utilize all the tools in our vacation rental toolbox to solve our client's biggest problems...from smart locks to smart pricing to luxurious turnkey designs. We take tremendous pride in our work because we know we're making a difference in our community by helping our owners achieve their financial goals and our guests experience all that Colorado has to offer. We'll do whatever it takes to get the job done. We are a small, nimble team on an upward trajectory and we come to work every day ready to win for our clients and each other. There is no ego at Mountain Time VR. We are a team that takes time to stop and smell the roses, enjoy each other's company, and toast to the amazing journey we're on together.

This position will assist the Director of Operations in overseeing residential maintenance operations and a growing team with an expanding client base in Fort Collins, CO.

As a Maintenance Technician you will work with the other maintenance staff on our team to serve both our clients and guests by helping to maintain all of our vacation rentals. Most days you will be highly independent, investigating and repairing a wide range of issues.

Your day will begin at the office where you and the other maintenance staff will develop a plan for the day. From there you will head out to complete various maintenance tasks, ranging anywhere from installing smartlocks to troubleshooting HVAC, appliance repair, clearing drains and repairing cabinet doors (training is provided for skills that are unique to this job). Attention to detail is very important. Occasionally it will be necessary to interact with our guests and clients while completing service orders. At the end of each shift you will regroup with the rest of the maintenance team at the office.

Our goal is to operate a highly efficient maintenance department. We do this by maintaining and inputting all work orders into an easy-to-use mobile device.

If you take pride in your work and enjoy a fast-paced environment where you're rewarded for working hard, then this job will be a great fit. We want staff members who believe serving others is honorable and worthy of their best efforts. We hire for attitude and character first, and skills second. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding Mountain Time Vacation Rentals standards and culture at all times.

Requirements

ESSENTIAL JOB DUTIES AND FUNCTIONS - These duties can be performed with or without reasonable accommodation.

• Troubleshooting and repair of residential HVAC systems, appliances, audio-visual, electrical, plumbing fixtures, drywall, etc
• Deliver specialty items to guests (e.g., high chairs, pack n' plays, etc.)
• Maintain door locks, bikes, BBQ grills, hot tubs, furniture and standard household amenities
• Perform special projects (e.g., painting, flooring, drywall, appliance replacement, ceiling fans, etc.)
• Perform carpet spot cleanings
• Perform preventative maintenance
• Address guest and client maintenance-related needs
• Maintain accurate records of services performed using computer system
• Schedule and manage all repairs and upgrades with homeowners, guests, and vendors
• Make owners aware of any repairs and maintenance that are not routine
• Provide exceptional service to homeowners and guests, quickly addressing feedback in a professional and complete manner
• Cultivate strong relationships with strategic 3rd party vendors: such as licensed HVAC, plumbers, and electricians
• Manage work order tracker and timely closeout of all work orders by end of day
• Coordinate with other departments on misc items that may require attention for guest and homeowners
• Identify issues quickly and creatively to resolve problems in the field
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external customers
• Understand and execute emergency procedures
• Audit work to ensure quality meets Mountain Time VR Standards and Scope
• Participate in Manager on Duty as needed
  COMPETENCIES
  
  • Ability to creatively and efficiently solve problems in fast paced environment
  • Ability to work independently with attention to detail
  • Exceptional communication and guest service skills
  • Proficient in Microsoft Office (Excel/Word/PPT)
  • Technical proficiency with hospitality or property management software and work
    order tools
  • Technical competence with all residential systems = Appliances, Wi-Fi, HVAC, Plumbing, Electrical
  • Identify and recommend new cost savings, quality and productivity ideas
    QUALIFICATIONS
    
    • Property Maintenance Experience: 2+ years
    • Strong drywall and paint background
    • HVAC Certification and/or training (Preferred)
    • Must have own tools fit for many job types
    • Must be eligible to work in the United States of America
    • Must be available to support a 24/7 operation that includes holidays and weekends
    • Must have reliable transportation, valid Drivers' license and smartphone
    • Someone who believes in the motto work hard and play hard
    • Adhere to safety guidelines and policies set forth by the company
    • Pleasant, positive and upbeat with a hospitality mindset and passion for customer service
      WORKING CONDITIONS AND ENVIRONMENT / PHYSICAL DEMANDS
      
      • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
      • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on a regular basis.
      • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
      • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
      • Prolonged sitting along with repetitive movements of typing and telephone.
      • Due to the nature of the hospitality industry team member should be flexible with his/her hours. Due to possible guest issues, you should be able to get to a property within 30 minutes if needed. Weekends and Holidays will generally be busy with guest arrivals and departures and are considered higher traffic working days. We encourage all team members to take off 2 days per week where possible, but realize that guest arrival times and issues are unpredictable. Team member should generally be available from 8am-6pm M-F but may vary seasonally based on home occupancy levels with peak season in the summer months. Individual should be available for after hour calls for escalation support as needed. We're open seven days a week with normal daytime hours. Occasionally, after-hours emergency calls may need to be serviced. We are happy to make reasonable accommodations to work with personal schedules. We want all employees to find a good balance with their work and personal life.
        Benefits
        
        BENEFITS AND COMPENSATION
        
        • $20-$22/hr, based on experience, $42K to $50K per year
        • Full or part-time, flexible schedules
        • PTO - 2 Weeks Paid Leave
        • Opportunity for Semi Annual Bonus up $3,000.00
        • On-the-job skills training provided
        • Employee Discounts on Vacation Rentals

Keywords: Mountain Time Vacation Rentals LLC, Fort Collins , Maintenance Technician, Professions , Fort Collins, Colorado