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Body Shop Estimator/CSM ABRA Auto Body- Fort Collins

Company: Yoder Family of Companies
Location: Fort Collins
Posted on: May 26, 2023

Job Description:

Job description Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who Are We? We are a state-of-the-art automotive repair shop that is built on strong family values that have been a cornerstone since 1908. Our employees are dedicated and committed to serving the Northern Colorado community with best-in-class repairs and customer service. We repair thousands of cars every month because of the dedicated, committed, and professionally trained members of Weld County Garage. Part of the Yoder Family of companies offering automotive sales, service, and financing where we are rooted in faith and community driven. ABRA Auto Body Repair is a part of the Yoder Family of Companies What Would You Do? The right candidate will be responsible for writing accurate estimates and tracks vehicles' progress through the repair process, keeping customers continually informed. They will participate in solving problems that impact the speed and quality of the repair. This position plays a key role in ensuring that Customer Satisfaction Index (CSI) ratings are strong. They are responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization. What will you be responsible for? Consistently follows companies sales process and convinces customers to leave their vehicle for repair at the initial visit, or to schedule the repair appropriately. Provides and accepts feedback and coaching on continuously improving sales skills. Prepares accurate, complete estimates that minimize supplements. Effectively upsells additional services. Successfully manages and complies with multiple DRP requirements. Follows up on all assigned action items, including sublet appointments. Maintains constant awareness of the status of his/her customers' repairs. Ensures that all customers understand the CSI survey process. Provides customers with necessary problem/solution information and accurately/completely answers all questions. Properly and completely processes payments and all accompanying paperwork. Advises customers about warranty protections and/or potential cost savings. Consults with mechanics about necessary repairs and possible alternatives to expensive work.Do you have the necessary education and experience? High school degree or equivalent Automotive trade or technical school preferred. 5+ years body shop CSM or estimator experience What are the total Rewards? CULTURE Commissions, Exempt: $60k-$90k annually DOE Competitive vacation time, sick time, profit sharing. paid holidays, 401(k) employer-paid life insurance, health, dental, vision, and pet insurance, and company discounts for full-time positions. PM21

Keywords: Yoder Family of Companies, Fort Collins , Body Shop Estimator/CSM ABRA Auto Body- Fort Collins, Professions , Fort Collins, Colorado

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