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Front Desk Agent

Company: Vail Mountain
Location: Fort Collins
Posted on: April 10, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Applications are still being accepted in anticipation of opening our resorts for the summer season, contingent on our ability to resume operations.

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.

Responsible for including but not limited to:


- Performs the full range of front desk responsibilities for hotels and condos
- Welcoming guests and/or homeowners to facility
- Registering and assigning accommodations
- Obtaining payments
- Issuing card/room key
- May provide information on amenities, services and directions to guests; responds to questions.
- Maintains records of room availability and guest accounts.
- Checks departing guests out and closes out account.
- May coordinate receipt and delivery of messages for guests.

Job Requirements:

- High school diploma required; college degree preferred, specifically hospitality degrees
- Previous customer service experience preferred, specifically hotel and Marriott experience
- Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
- Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

The budgeted range starts at 12.32 - 14.40 . Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 212481

Keywords: Vail Mountain, Fort Collins , Front Desk Agent, Sales , Fort Collins, Colorado

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