Front Desk Specialist at Main Street Station
Company: Vacasa
Location: Breckenridge
Posted on: February 17, 2026
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Job Description:
Job Description Job Description About the Company We're a
vacation rental company where great people create exceptional
experiences. From our humble beginnings with a simple idea, we've
grown into a trusted industry leader delivering genuine hospitality
to every guest. What sets us apart isn't just our advanced
technology or high property standards, but our culture of doing
things the right way, building trust, and supporting each other as
a team. When you join Casago, you're not just taking a job—you're
becoming part of a company that values your contributions, invests
in your growth, and gives you the opportunity to make a real impact
on the homeowners and guests we serve every day. About This Job As
our Front Desk Specialist, you'll serve as the primary contact for
guests, vendors, and owners, handling phone calls, emails, and
chats to resolve questions about reservations and other concerns
while maintaining high satisfaction standards. You'll coordinate
with maintenance and housekeeping teams, verify unit availability
for vendor visits, and identify potential owner leads to support
business growth. This role combines excellent customer service with
administrative coordination, making you a key player in creating
positive experiences and building lasting relationships.
Compensation $21-$23 / hour DOE. Actual pay will vary based on a
candidate's skill, experience, education and/or location. More
benefits and company perks information below. Essential Job
Functions Act as the first point of contact for our guests,
vendors, and, occasionally, our owners within a local management
office. Be responsible for taking incoming phone calls, occasional
outbound calls, and responding to emails or chats on a daily basis
from guests who have questions or concerns about a reservation,
statement or other concern. Assist with the creation and delegation
of maintenance and housekeeping tickets (If applicable). Verify
unit availability to assist with scheduling vendor or realtor
visits. Meet and maintain company standards and metrics such as
guest satisfaction, accuracy, efficiency, and inquiry conversion to
reservations. Identify potential owner leads from walk-ins or
incoming calls and pass the information along to your designated
company Business Development Representative. Build and maintain
business relationships and open lines of communications with other
internal support teams. Other duties as assigned because every day
is different in hospitality! Skills Qualifications Experience
working in hotel, hospitality, vacation or similar industry is
highly preferred. Minimum 1 year experience in administrative or
customer service style role is a bonus. Excellent time management
skills with the ability to change activity frequently and cope with
interruptions. Tech-savvy with experience using various digital
systems and applications and comfortable using mobile apps,
tablets, and various software platforms. This role involves
frequent travel between worksites, so reliable personal
transportation is essential. Dependable and prepared. Showing up on
time and ready to go is key to creating great stays for our guests
and peace of mind for our homeowners. Must be dependable,
self-motivated, and able to work independently while contributing
positively to a collaborative team environment. Comfortable talking
to people—online or in person—and being able to share information
in a way that's clear, thoughtful, and represents the company in a
positive way always. Workplace Environment Physical Requirements
Work may take place indoors or outdoors, in a variety of settings
including private homes, resorts, offices, and laundry facilities —
often in varying weather conditions. We're in hospitality and our
schedules can change based on guest and homeowner needs. Shifts may
include early mornings, evenings, weekends, and holidays. We
require flexibility to support this. Reliable transportation
required. Ability to move freely (balancing, climbing, crawling,
driving, squatting, standing, stooping, walking, bending, pushing,
pulling, reaching, and repetitive hand/finger motions) and lift up
to a maximum of fifty (50) pounds without assistance. Benefits
Perks Health/dental/vision insurance based on hours worked Employer
Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100% company match on
the first 4% you contribute Health & Dependent Care Flexible
Spending Accounts based on hours worked Paid Vacation & Sick Time
Employee Assistance Program (EAP) Employee Discounts Please visit
our careers page to review our full benefits offerings Casago is an
equal opportunity employer committed to fostering a diverse and
inclusive workplace. We do not discriminate against applicants
based upon race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, age,
disability, genetic information, or other classes protected by
applicable law. Veterans are encouraged. Casago is committed to
maintaining a safe and productive work environment. Possession,
use, or being under the influence of alcohol or illegal drugs in
the workplace is prohibited. Some positions may require that you
drive a personal vehicle and/or company vehicle for work purposes.
Employees who are required to drive a personal vehicle must have
reliable transportation, a valid driver's license, and be at least
18 years of age. Employees who are required to drive a company
vehicle must have a valid driver's license, be at least 21 years of
age, and have been a licensed driver for no less than 3 years. An
offer of employment for this role will be contingent upon the
successful completion of a background check and / or an OFAC
screening , country dependent.
Keywords: Vacasa, Fort Collins , Front Desk Specialist at Main Street Station, Hospitality & Tourism , Breckenridge, Colorado